Cancellation and Refund Policy for Kloch Apparels

At [Your Website Name], we aim to provide a seamless shopping experience. Please review our cancellation and refund policy below for detailed information on how cancellations and refunds are handled.

1. Order Cancellation

You can cancel your order under the following conditions:

• Before Shipping: You can cancel your order within 6 hours of placing it, provided the order has not been shipped yet.
• After Shipping: Once an order has been shipped, it cannot be canceled. In such cases, you can proceed with our return policy after receiving the item.

To cancel your order, please contact our customer support team immediately at hello@kloch.in. Once your cancellation request is processed, you will receive a confirmation email.

2. Refund for Canceled Orders

• If your order is canceled before shipping, we will issue a full refund to your original payment method.
• Please allow 7 business days for the refund to reflect in your account.

3. Non-Cancellable Orders

Certain orders cannot be canceled, such as:

• Customized or personalized items.
• Items marked as “Final Sale” or “Clearance.”

4. Refund Policy

If you are not satisfied with your purchase, you may be eligible for a refund, subject to the following conditions:

• Return Eligibility: To qualify for a refund, items must be returned within 2 days of delivery in their original condition, unused, and with tags attached.
• Non-Refundable Items: Gift cards, customized items, and sale items are non-refundable.

Refunds are issued to the original payment method within 7 business days of receiving the returned item.

5. Refund Process

Once we receive and inspect your returned item, you will be notified via email. If your return is approved, a refund will be initiated, and the funds will be credited back to your original payment method.

• Refund Timeframe: It may take 7 business days for the refunded amount to appear in your bank account or on your credit card statement.

6. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

• Check your bank account or credit card statement.
• Contact your credit card company or bank, as processing times may vary.
• If you’ve done this and still have not received your refund, contact us at hello@kloch.in.

7. Changes to Cancellation and Refund Policy

We reserve the right to update or modify this policy at any time. Any changes will be posted on this page.

For any inquiries regarding cancellations or refunds, please contact us at: hello@kloch.inKloch