Return Policy:

Returns are accepted only for defective, damaged, or incorrect products.

If you receive a defective or damaged item, please provide a proper unboxing video as proof and raise the return request within 2 days of delivery.

Please send the required details, including your Order ID, photographs/videos of the product, and unboxing video, to [hello@kloch.in].

Our team will review the request and get back to you within 3–5 working days.

If the issue is verified, KLOCH will arrange the appropriate replacement or refund as applicable.

To place a return or replacement request, please contact on whatsapp at +91 77806 85527

Shipping Policy for Returns & Replacements:

For returns or replacements due to a defective, damaged, or incorrect product received from KLOCH, the applicable return shipping will be handled by KLOCH, subject to verification.

For customer-initiated replacements such as size changes or change of preference (Not applicable on Film Merch), return/re-shipping charges may be applicable and will be borne by the customer.

For international orders, all applicable KLOCH return and replacement policies apply. Shipping charges for returns or re-shipment may be borne by the customer unless the product received is defective, damaged, or incorrect.

Partial COD Policy:

The amount collected as Partial COD / COD Confirmation Amount is non-refundable if the customer fails to receive the product and the order is returned to KLOCH.

If the customer wishes to have the order re-shipped, an additional ₹199 will be charged towards rescheduling and re-shipping the order.

No refund will be provided for the Partial COD amount in case of customer refusal, non-acceptance, repeated delivery failure, or failure to receive the order.

Important Note:

If a return or replacement is approved, all product belongings, including tags, packaging, accessories, and any other items provided with the product, must be included with the returned item.

The product must be unused, unwashed, unaltered, and in its original condition.

If any product belongings are missing, or if the product shows signs of use, washing, damage, alteration, stains, or other misuse, the return/replacement request may be rejected.

Unboxing videos are strongly recommended for every order, especially for reporting damaged, defective, or incorrect products.

Replacement and return requests must be raised within 2 days from the date of delivery. Requests raised after 2 days will not be accepted.

We appreciate your understanding and cooperation.

At KLOCH, we are committed to providing you with a smooth and satisfying shopping experience. If you have any concerns regarding your order, our team is always here to help.

Thank you for choosing KLOCH.

Not factory made. Not trend chased. Not forgettable.